Terms & Conditions

Last updated: 31 August 2026

1. About these terms

These terms and conditions govern your use of the website at superwingservicetec.site and, unless we have signed a separate written agreement with you, the supply of goods and services by Superwing Service Pty Ltd (ABN 99 701 382 498, ACN 701 382 498) of Doncaster East, Victoria 3109, Australia ("we", "us", "our").

By using this website or accepting a quote from us, you agree to these terms. If you do not agree with them, please do not use this website or engage us. Where a signed agreement or a written quote contains terms that conflict with these, the signed agreement or quote prevails to the extent of the inconsistency.

2. Use of this website

The content of this website is provided for general information about our services. While we take care to keep it accurate and current, it is general in nature, may change without notice, and is not advice on which you should rely for a particular decision. Nothing on this website is an offer capable of acceptance; a binding supply arises only when we issue a written quote and you accept it.

You must not use this website in a way that is unlawful, that interferes with its operation or security, or that attempts to gain unauthorised access to any system connected with it.

3. Quotes and orders

• Quotes are given in writing, in Australian dollars, and state whether GST is included. Unless stated otherwise on the quote, a quote is valid for 14 days from its date.
• Quoted prices, availability and lead times are based on supplier information current at the time of quoting. Where a supplier changes price, condition or availability before an order is placed, we will tell you and re-quote rather than proceed on the old figures.
• An order is accepted when we confirm it in writing. Once we have placed an order with a supplier on your instruction, cancellation may attract supplier restocking, cancellation or freight charges, which we will pass on at cost.
• Where a part is supplied with certification or traceability documentation, the documentation provided is that issued by the supplying organisation. We do not certify, inspect, overhaul or approve components ourselves.

4. Scope of our services

We provide supply, logistics and administrative support services: sourcing parts and spares, coordinating freight, supporting stores and inventory processes, administering technical records and supporting procurement.

5. Delivery and risk

Delivery dates are estimates given in good faith and depend on suppliers and carriers. We will keep you informed if a date moves. Unless we agree otherwise in writing, risk in goods passes to you on delivery to the address you nominate, and title passes when we have received payment in full. You should inspect goods and their documentation promptly on receipt and tell us in writing within 7 days of any shortage, damage in transit or missing documentation, so that we can raise it with the supplier or carrier while a claim is still possible.

6. Payment

Unless agreed otherwise in writing, invoices are payable within the period stated on the invoice. We may require payment in advance or a deposit for special-order, high-value or non-returnable items. If an invoice is overdue we may suspend further work, and we may charge interest and recover reasonable costs of recovery to the extent the law allows.

7. Australian Consumer Law

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law, as set out in Schedule 2 to the Competition and Consumer Act 2010 (Cth). Nothing in these terms excludes, restricts or modifies any guarantee, right or remedy you have under the Australian Consumer Law or any other law where to do so would be unlawful.

Where you are a consumer for the purposes of the Australian Consumer Law, you are entitled to a replacement or refund for a major failure and to compensation for any other reasonably foreseeable loss or damage, and to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Where the Australian Consumer Law permits us to limit our liability for a breach of a guarantee (other than a guarantee that cannot be limited), our liability is limited, at our option, to: in the case of goods, replacing the goods, supplying equivalent goods, repairing the goods, or paying the cost of doing so; and in the case of services, supplying the services again or paying the cost of having them supplied again.

8. Limitation of liability

Subject to clause 7 and to the extent permitted by law:

• we are not liable for indirect or consequential loss, or for loss of profit, revenue, contract, opportunity, aircraft availability or data, however arising;
• our total aggregate liability arising out of or in connection with a particular supply is limited to the amount you paid us for that supply;
• we are not liable for loss or damage caused by a supplier's or carrier's act or omission beyond our reasonable control, by information supplied to us that is incorrect or incomplete, or by the fitting, use or acceptance of a part contrary to the applicable approvals, manuals or regulatory requirements;
• our liability is reduced to the extent that your act or omission, or that of a person acting for you, caused or contributed to the loss.

Manufacturers' and suppliers' warranties, where they exist, are passed through to you on the terms on which they are given. We do not add to or extend them.

9. Intellectual property

All content on this website — text, layout, stylesheets, graphics, illustrations and the arrangement of them — is owned by or licensed to Superwing Service Pty Ltd and is protected by Australian and international copyright law. You may view the site and print or download extracts for your own internal business use. You may not reproduce, republish, adapt or commercially exploit any part of it without our prior written consent. Our name, wordmark and branding may not be used without our written permission. Third-party names or part numbers appearing on this site remain the property of their respective owners and are used only to identify goods.

10. Confidentiality

Each party will keep confidential the other's non-public commercial information disclosed in connection with a supply, and will use it only for the purpose for which it was disclosed, except where disclosure is required by law or is necessary to a supplier, carrier or adviser involved in performing the work. Our handling of personal information is described in our Privacy Policy.

11. Termination

Either party may end an ongoing or standing arrangement by giving the other 30 days' written notice. Either party may terminate immediately by written notice if the other commits a material breach that is not remedied within 14 days of written notice of it, or becomes insolvent or has an administrator, liquidator or receiver appointed.

On termination you remain liable for goods and services already supplied, for orders we have already placed with suppliers on your instruction, and for any supplier cancellation or restocking charges incurred. Clauses that by their nature should survive termination — including confidentiality, intellectual property, liability and governing law — continue to apply. We may also suspend or withdraw access to this website at any time without notice.

12. Events outside our control

We are not liable for a failure or delay in performing an obligation caused by an event beyond our reasonable control, including supplier or carrier failure, industrial action, transport disruption, natural events, epidemic, fire, failure of utilities or communications networks, or government action. If such an event continues for more than 30 days, either party may cancel the affected order by written notice, and we will refund amounts paid for goods or services not supplied, less costs already properly incurred with suppliers.

13. General

If any provision of these terms is found to be invalid or unenforceable, it is severed and the remaining provisions continue in force. A failure or delay by us in enforcing a term is not a waiver of it. You may not assign your rights under these terms without our written consent. These terms, together with any written quote or signed agreement, form the entire agreement between us in relation to a supply. We may amend these terms from time to time by publishing an updated version on this page; the version in force when you accept a quote applies to that supply.

14. Governing law

These terms and any supply made under them are governed by the laws of the State of Victoria (VIC), Australia. You and we submit to the non-exclusive jurisdiction of the courts of Victoria (VIC) and of the courts able to hear appeals from them.

15. Contact

Questions about these terms should be sent to: